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Need some AW help?

Welcome to the technical support area of AccessWatch. There is a wide variety of web servers, platforms, and configurations, but we'll try to help as specifically as possible.

You may want to start with the following:

We would appreciate it if you would check the FAQ below for your question. If all else fails, feel free to contact us directly.

Licensing information is also available.

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AccessWatch Frequently Asked Questions


  1. Does AccessWatch run on NT, OS/2, UNIX, DOS, Windows95, Macintosh?
  2. I only have ftp access. Can I use AccessWatch?
  3. What's gzip? Why can't I just untar/unzip it?
  4. What is cron?
  5. We run Microsoft IIS with non-standard log files. Does AccessWatch work with these?
  6. Why does it say "syntax error" when I run AccessWatch?
  7. How do I [ insert Perl question here ]?
  8. Can I modify AccessWatch?

Report Issues

  1. What is the difference between a 'hit' and an 'access'?
  2. How can I tell how many *people* are viewing my pages?
  3. How do I get referer and browser stats?
  4. Is AccessWatch year-2000 compliant?

Registration and Licensing

  1. How do I register?
  2. What does it mean to be a registered user?

Further questions?